Brendan Burgess
Founder
- Messages
- 52,046
I have just submitted the attached to the consultation on the powers of the FSO.
Weaknesses in the legislation and operation of the FSO which the new legislation should address
· The two stage system of complaints which was in operation until the Davy High Court case in July 2008 should be reinstated
· Where there are multiple complaints of a particular type against the same financial provider, the Ombudsman should be given the power to publish his findings on these complaints
· The Ombudsman should be given the power to hear multiple complaints on the same issue against the same financial provider
· The FSO should be given the power to order the financial provider to apply the decision of the FSO to all affected customers, whether they have complained or not.
· The Council should be given the power to review the quality of the Ombudsman’s rulings
· The Council should be given the power to direct the Ombudsman on the interpretation of legislation
Brendan
Weaknesses in the legislation and operation of the FSO which the new legislation should address
· The two stage system of complaints which was in operation until the Davy High Court case in July 2008 should be reinstated
· Where there are multiple complaints of a particular type against the same financial provider, the Ombudsman should be given the power to publish his findings on these complaints
· The Ombudsman should be given the power to hear multiple complaints on the same issue against the same financial provider
· The FSO should be given the power to order the financial provider to apply the decision of the FSO to all affected customers, whether they have complained or not.
· The Council should be given the power to review the quality of the Ombudsman’s rulings
· The Council should be given the power to direct the Ombudsman on the interpretation of legislation
Brendan