Out of interest, how did you go about doing this? Do those requests need to be in writing or does an email suffice? And does it need to go to Ulster Bank's data protection officer or to the Mortgage team?
Out of interest, how did you go about doing this? Do those requests need to be in writing or does an email suffice? And does it need to go to Ulster Bank's data protection officer or to the Mortgage team?Good idea. I've submitted a SAR now requesting details of the offer and the calculation details for our account, used to determine the amount.
https://www.ulsterbank.ie/gdpr-triage-page.html You can do it online.Out of interest, how did you go about doing this? Do those requests need to be in writing or does an email suffice? And does it need to go to Ulster Bank's data protection officer or to the Mortgage team?
I've made good use of SARS requests with them in the past. Even at that, I had to get the Data Protection Commissioners involved to secure a full copy of my data.Reading this shambles, I would say it's worth putting in a subject access request. It's not the quickest but nothing to lose, and is a pain for them.
I can't believe they haven't given you the information, that's terrible service. They gave it to me over the phone 10 days ago after I kicked up a fuss. The queue message on the phone line says all offset mortgage holders will receive the communication by 1st Dec!Nop. I thought they told u they were gonna post them on Tuesday?. I don't think the call centre knows what is being posted and what's not. The girl I got yesterday was the same one I talked to week earlier. She said she meant to call me back. Then apologised and said there was a printing issue but it was gone out yesterday and I should have it in a couple of days. Wouldn't discuss details of the letter and I doubt she had them to be fair.
Surely there must be a contact in Leopardstown to discuss this with.
Yip I know, I'd say u got lucky, they are very firm now on no details unfortunately. Is the actual payment in jan dependent on getting them back proof of I.d. as were running out of time. If myself or aniascor dont get letters next Monday or Tuesday by the latest then we will know for sure that we are being bluffed as the post cant b any later than that from dublin. Ive no problem going into arrears over this, bet they will communicate then.I can't believe they haven't given you the information, that's terrible service. They gave it to me over the phone 10 days ago after I kicked up a fuss. The queue message on the phone line says all offset mortgage holders will receive the communication by 1st Dec!
I'm not sure the actual payment is dependent on people sending them proof of ID, they didn't explicitly say that in the letter.Yip I know, I'd say u got lucky, they are very firm now on no details unfortunately. Is the actual payment in jan dependent on getting them back proof of I.d. as were running out of time. If myself or aniascor dont get letters next Monday or Tuesday by the latest then we will know for sure that we are being bluffed as the post cant b any later than that from dublin. Ive no problem going into arrears over this, bet they will communicate then.
Hi there, I think this is all very valid. Never seen a bank, or any institution in fact offer goodwill payments unless it's to their ultimate benefit. If you know of a group organising legal consultation on this topic please let me know, I have a couple of contacts I'll be reaching out to on this too.Awaiting my letter but everyone who has this type of mortgage needs to get together the only fair way for Ulster bank to get out of this obligation and its a legal entitlement to the mortgage holder is to give the full amount that can be offset. They also need to make sure its measured for the full length of the mortgage as if your paying off more than the amount you can reduce your payments and elongate the mortgage period back to its originally end date. They also have to factor in the amount in your facility as if you have 50k in it you can put that in your account and then the interest on this will be saved also. Those who have not availed of the one time move should also look at this I fortunately moved about 3 years ago so it doesn't apply but if you move and have a bigger mortgage it means by offsetting you are saving more on interest.
I mean everyone here got these mortgages back in the period of 2000 and 2007 they were no longer available after this so its an older cohort and no doubt they will have parents who are close to end of life which means some sort of inheritance sooner rather than latter (I know that is a cold way of looking at things but it is a real factor) not to mention some peoples pensions with a lump sum kicking in.
Questions for Ulster bank would be as follows
How can Ulster bank realistically base 4500 (possibly 9000 mortgage holders if bought as a couple) persons future finances into one sum.
How can they predict a competing interest rate which they are basing compensation on, I mean back in the 80s we were hitting nearly 17% for mortgage interest and then we have the opposite of this in that we have just had a period of all time low interest rates (0%) for about a decade and now they the rates have ramped back up very very quickly. How anyone can realistically pick this figure and stand over it is nearly impossible and the person who has will really need to explain it..
Any solicitor should be able to argue this I wouldn't be cashing any cheques yet maybe use the 250 and consult a solicitor but it is a good idea to keep ideas floating in here as if 4500 mortgage holder or a decent % go through the one solicitor and make a big enough stink Ulster bank will have to come back to the negotiating table with a bigger sum.
Is the actual payment in jan dependent on getting them back proof of I.d. as were running out of time.
I think there is an issue with addresses on the loan versus the postal address. Mine is different. U moved ur address last year. Both of us have been getting normal mortgage letters from ulster but not this one. Something is up and it's not right. People have bring receiving letters since the 28th and still not us. Can't be a postal or printing issue, I just don't believe it anymore. My next mortgage repayment is next Thursday and I'm putting it on hold until I receive my letter. If they send me a letter stating I'm late then il post it back " return to sender", bet ya I get a call back thenI don’t really know what to think at this stage. We had post delivered again today and still no letter. That doesn’t make any sense to me if it went out in the post on Thursday as I was told.
I asked yesterday for my letter to be emailed or to be delivered to my UB mailbox associated with my account, and was told no.
I also think the points above are valid. Using the home mover we doubled the amount of our remaining mortgage last year - and in theory anyone could do the same, providing they are in a position income-wise to qualify for the higher amount. So it really makes the calculation of potential loss meaningless. I suppose they will argue that’s the reason for the doubling of the amount.
Not sure that breaking the terms of your mortgage agreement is the best idea, as frustrating as your situation. Must be.I think there is an issue with addresses on the loan versus the postal address. Mine is different. U moved ur address last year. Both of us have been getting normal mortgage letters from ulster but not this one. Something is up and it's not right. People have bring receiving letters since the 28th and still not us. Can't be a postal or printing issue, I just don't believe it anymore. My next mortgage repayment is next Thursday and I'm putting it on hold until I receive my letter. If they send me a letter stating I'm late then il post it back " return to sender", bet ya I get a call back then
They really won't. Plus it could work against an individual if there is a dispute later or sale of their loan. Withholding a few hundred to a bank that is given write downs of millions, or has a parent company worth billions is not significant enough for them to notice.Not sure that breaking the terms of your mortgage agreement is the best idea, as frustrating as your situation. Must be.
Remember, the bank won't care a jot.
Yip I know folks, it's just to generate a callback, but yeah ur right il sit it out. Can't go on longer than Jan 10 in any event.They really won't. Plus it could work against an individual if there is a dispute later or sale of their loan. Withholding a few hundred to a bank that is given write downs of millions, or has a parent company worth billions is not significant enough for them to notice.
Stay on the right side of this for your own sake.
You know I’ve always thought there was a lot of truth in the quote “Never attribute to malice that which is adequately explained by stupidity.” Or incompetence as the case may be. I think it’s likely we are just unlucky because 4.5k individual letters or sets of letters was a large number to manage, and a few inevitably went astray. I’m not sure how many people are left to manage the offsets but I’m can’t imagine it’s too many. We’re probably dealing with a small overwhelmed team here unfortunately.Yip I know folks, it's just to generate a callback, but yeah ur right il sit it out. Can't go on longer than Jan 10 in any event.
I just don't believe their reasons now and its unsettling to say the least
Lol that's a great quote, never heard that before. And you know you may well be right. But one thing must be the case and it is this this week will tell the tale either way. Can happen once but if it happens twice then I'm not believing it. I'd wonder how many are in our shoes.You know I’ve always thought there was a lot of truth in the quote “Never attribute to malice that which is adequately explained by stupidity.” Or incompetence as the case may be. I think it’s likely we are just unlucky because 4.5k individual letters or sets of letters was a large number to manage, and a few inevitably went astray. I’m not sure how many people are left to manage the offsets but I’m can’t imagine it’s too many. We’re probably dealing with a small overwhelmed team here unfortunately.
Maybe they have got 98% of the letters right. Having worked in numerous big public and private sector organisations in Ireland and the UK, I will always go straight to the incompetence explanation.Lol that's a great quote, never heard that before. And you know you may well be right. But one thing must be the case and it is this this week will tell the tale either way. Can happen once but if it happens twice then I'm not believing it. I'd wonder how many are in our shoes.
Still overwhelmed here anyway, nothing in the post relating to ulster.You know I’ve always thought there was a lot of truth in the quote “Never attribute to malice that which is adequately explained by stupidity.” Or incompetence as the case may be. I think it’s likely we are just unlucky because 4.5k individual letters or sets of letters was a large number to manage, and a few inevitably went astray. I’m not sure how many people are left to manage the offsets but I’m can’t imagine it’s too many. We’re probably dealing with a small overwhelmed team here unfortunately.
Nothing here either. And we asked An Post and they said that there are no delays with our post.Still overwhelmed here anyway, nothing in the post relating to ulster.