This may seem like a small issue in the whole scheme of things but Id really appreciate guidance on this
Myself and 2 children recently scheduled appointments with a local dental surgery. In order to make booking they request 50 euro deposit (having lived out of dublin for years i wasnt sure if this is normal dublin practice), so i paid deposit.
On the day of appointments dentist said for me to get an xray which I did so she could get better insight.
After the appointments I paid for everything in full (dental check and cleanings x 3). I was not charged for xray. I then left 50 euro deposit for next booking.
I realised afterwards that I wasnt happy with the standard of care and cancelled follow on appointments. (I didnt go into details).
I phoned few times and a receptionist said that they would arrange a refund and someone would contact me.
They then left me a voicemail saying that the cost of the xray was 50euro, and I am not due a deposit refund. They have not sent me an invoice for xray and it is very convenient that the cost of xray is exactly the deposit that I paid.
Ive tried to contact them and Im extremely annoyed as I feel that they are withholding my deposit.
Just to note, ive since gone to a different dentist, for checkup and during that visit, xrays were taken at no extra cost.
How can I push to get deposit back? I think i put payment on credit card that day. Honestly the whole place felt sub standard even though its a family run practice.
Myself and 2 children recently scheduled appointments with a local dental surgery. In order to make booking they request 50 euro deposit (having lived out of dublin for years i wasnt sure if this is normal dublin practice), so i paid deposit.
On the day of appointments dentist said for me to get an xray which I did so she could get better insight.
After the appointments I paid for everything in full (dental check and cleanings x 3). I was not charged for xray. I then left 50 euro deposit for next booking.
I realised afterwards that I wasnt happy with the standard of care and cancelled follow on appointments. (I didnt go into details).
I phoned few times and a receptionist said that they would arrange a refund and someone would contact me.
They then left me a voicemail saying that the cost of the xray was 50euro, and I am not due a deposit refund. They have not sent me an invoice for xray and it is very convenient that the cost of xray is exactly the deposit that I paid.
Ive tried to contact them and Im extremely annoyed as I feel that they are withholding my deposit.
Just to note, ive since gone to a different dentist, for checkup and during that visit, xrays were taken at no extra cost.
How can I push to get deposit back? I think i put payment on credit card that day. Honestly the whole place felt sub standard even though its a family run practice.