It took three emails from me to the CCPC to get them to even understand my complaint about Ryanair. I was complaining about their Ryanair Gift Cards....they thought I was complaining about their replacement vouchers for cancelled flights. They kept referring me to the Commission for Aviation Regulation. They kept fobbing me off.
Eventually I got them to understand my complaint and I received this last October from them...
"On further review of your information provided in your emails, we would like to refer the issue raised to our Consumer Protection Division (CPD) for examination and review of any potential breach of the Gift Vouchers legislation in relation to the expiry date on the new/second gift voucher. However, in order for us to refer the issue, we would require further information or evidence. In this regards, we would be grateful if you could forward a copy of the original voucher / confirmation of purchase of the gift voucher if available, confirmation of the new gift voucher & terms and conditions attached and any correspondence with Ryanair to
[email protected] quoting reference number xxxx."
Needless to say I organised copies of the original voucher, confirmation of purchase, conformation of new gift voucher, terms and conditions and all correspondence with Ryanair. You can imagine that this took several hours to collect and I was lucky that I keep copies of most items. I even had to contact a family member who originally gave me the Gift Voucher to get a copy. It wasn't an easy task. I believe that they made this as difficult for me as possible, hoping I would go away. I sent all these items to them as requested.
Needless to say, eight months later and I have heard absolutely nothing. I have contacted them by email and they haven't even had the courtesy to reply to me....
They are the absolute pits of an organisation.