Does anyone have good experiences of Ulster Bank

S

stargirl01

Registered User
Messages
38
Being one of the many having to switch due to Halifax leaving, I have been researching Ulster Bank.
I have heard a lot of negatives. Does anyone have good experiences of banking with them, or a comparison between Ulster Bank and Permanent TSB.
 
Yes I have always had a great relationship with Ulster Bank. I have never had reason to complain. Today I was in with loan officer and she couldn't have been more helpful.
 
I would think that thread will only show negatives though and not positives which the OP is looking for.
 
Au contraire Bgirl. I for one found them quite friendly. Have set up an appointment for next Wednesday as posted.
 
I've been with them since 1993 and have no complaints at all. Found them helpful and polite and had good service. But I have never approached them about a loan of any kind so couldn't comment on them as regards loans.
 
No problems in 10 years (current/savings/loan/mortgage account) except with credit card - even now my card is often not accepted abroad (i travel a lot) even if i have notified UB i am going away (security issue or whatever but very very annoying). I have always had another CC as back up.
Hope this helps!
 
Thanks everyone; and yes Bgirl I was looking for the positives as I had only read the negatives.
 
My dad has been with Ulster Bank forever and has done all his banking through them and never had any problems. When his business went belly up last year and he was forced into early retirement they couldn't have been more helpful and were like personal financial advisors to him throughout the whole thing.

In saying that though, as I'm sure you well know, you will want to get a complete look at them, both positives and negatives before switching.
 
I have a mortgage with them - had awful trouble with them when setting it up. Correspondence and documents got "mislaid" on a number of occasions. Their customer service left a lot to be desired. I am with Halifax and will probably switch to Postbank.
 
StarGirl, I'm afraid I don't have anything positive to say about Ulster Bank but if you decide you want more negative experiences please feel free to PM me.
 
Im with ManicPancake, stay away from Ulster Bank, their customer service is dire they do not know how to serve customers, PM me if you want a few nightmare stories, honestly I wouldnt touch them with a barge pole
 
Because of the amount of things that went wrong with them I contacted their head office and demanded to be compensated for all my phone calls to them. I said that I was no longer accepting apology letters from them, I had too many at this stage. They credited my account with €50.
 
Bobby1 said:
a few nightmare stories, honestly I wouldnt touch them with a barge pole
Click to expand...

If anybody thinks that any of the Banks are going to be any better, they has better wake up and smell the coffee. I moved back to UB very recently and don't have to much difficulties with them. The biggest problem is that these Banks forget whose money they have -- its not theirs, we have all chosen to let them mind it.

On the other hand I moved to BoI in 2006 and I'm not sure was it a horror story or just pure fraud. Being to the Ombudsman, the High Court on two cases and even though they lost, they simply refuse to settle with me.
So Banks will be Banks and they contain a very special breed of people that work in them. Until heads roll in the Irish Banks the Public will never feel confident. These are the people that earned large bonuses for lending money and still held onto same even if the borrower went pearshaped. The counter staff are fine in all these institutions are fine -- just doing a simple job -- As for Management - well they couldn't manage a P up in Guinesses. What a waste of space.
 
mercman said:
If anybody thinks that any of the Banks are going to be any better, they has better wake up and smell the coffee.
Click to expand...

They opened my bank account under a wrong name. They sent me an ATM card, chequebook and lodgement book all with someone else's name on them. And charged me for it.

That's just the begining, it got much, much worse from there.
 
With them a good while noew for current account etc and never had any troubles i'd go as far as recommend them. Compared to BofI.......well don't get me started on them or ill be done for defamation. Hate them.
 
I have been with Ulster Bank since 1989 and have never had any problems as such with them. Have my current account, savings account and credit card with them and have always found them good. I have however lived in various parts of Ireland since 1989 and have found that their branches differ completely with regard to competence. I am originally from Mayo and that is where my branch is and I find them fantastic. Now I deal mainly with the Walkinstown branch or the Terenure branch and have found them excellent. I wont mention a different branch with which I had dealings with in the past however that had the WORST customer service in the world... rude, incompetent, and messed up my account (their fault) however following a quick phone call to my main branch in Mayo my main branch put everythin in order not before reading the riot act to the offending branch... if you live near walkinstown or terenure I could not recommend those branches more :)

Ericsson :)
 
As I am posting on the other thread: I was in with ulster Bank over Christmas to move my First Active account over. The staff were getting dog's abuse from idiots who didn't seem to understand what was going on. The branch staff are not to blame for the bank's troubles and they have enough worries of their own without being subjected to daily abuse from small people with an axe to grind. I can't blame them for not being exactly happy in their work.
 
Been with UB for 20 years, never had a major problem, any minor issues sorted out rapidly and always found them very courteous and friendly to deal with
 
You must log in or register to reply here.
Back
Top