Alert: Some Virgin 360 boxes do not allow you to record

Just raised yet another case ID with Virgin about this.

The guy I spoke to was adamant that you cannot record to the Apollo 360 mini box. With this box, you can only record to the cloud, it seems. He said it’s a “back office” problem that an engineer’s call-out wouldn’t fix. He said it should take 24-48 hours to fix. We shall see. This is my fourth time asking.

Now you know.

D.
 
As I said no Apollo box has a hard drive. If you have one or more Apollo boxes you record to the cloud.

If you have a main 360 box with hard drive and the 2nd, 3rd etc. is an Apollo box your recordings are on the hard drive on the main 360 box and you can stream them.

It is a "back office" problem and no point in having a engineer call out I would agree with.
Maybe go to Comreg next and you will need that case ID number.
 
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